Professional Résumé

Jamella Renée Taylor

151 Jenkins Road

Yemassee, SC 29945

Home: 843.846.4072│Cell: 843.476.5899

Email: jamellareneetaylor@icloud.com

Seeking a position in an environment in which I will apply my knowledge regarding tax preparation, higher education, financial aid, veteran affairs, admissions, and student records; utilize my proficient computer and technological skills and expand my knowledge of customer service skills

Proficient in speaking and writing the Spanish, fluent in English.

Knowledgeable in using the 1995-2013 Microsoft Office Suite, including Word, PowerPoint, Excel, Access, Publisher, and Outlook and Adobe PDF.

Experienced in utilizing Datatel, IMS, and Ellucian Banner Higher Education Database Software

Familiar with medical terminology and other health-related illnesses.

 Knowledgeable in the financial aid, veteran and verification processes, and other higher education policies

University of South Carolina Aiken                               June 2015 – Present

Master of Education in Educational Technology

 H & R Block (Carolina Lowcountry Block, Ltd.)         August 2014 – Present

Tax Preparation (120 hours) Training Certification

 University of South Carolina Beaufort                          August 2010 – December 2012

*Magna Cum Laude – Great Honors*

Bachelor of Science in Human Services

            Concentration / Minor in Sociology                  

 Technical College of the Lowcountry                             August 2006 – August 2010

*Cum Laude – Honors*

Associate of Applied Science in Administrative Office Technology              

Diploma of Applied Science in Administrative Support

Certificate of Applied Science in Medical Office Assistant

Certificate of Applied Science in General Education

Certificate of Health Sciences in Pre-Allied Health Studies                                                                         

Battery Creek High School                                                   August 2002 – May 2006      

High School Diploma with Honors

IRS Certified Tax Preparer                                              Expiration: December 31, 2015
Notary Public, State of South Carolina                           Expiration: December 8, 2020

H & R Block (Carolina Lowcountry Block, Ltd.)          January 2015 – Present

Tax Associate and Affordable Care Act (ACA) Specialist

Meet with clients to discuss their tax-preparation needs during the tax season. Advise clients to bring all of their tax-related receipts, W-2s, and 1099 forms, before preparing all of the necessary tax forms. Research information on the Internal Revenue Service and various States Department of Revenue websites and related books. Maintain records of tax returns in computer database system. Explained possible refunds and penalties, including the Affordable Care Act (Obamacare)

University of South Carolina Beaufort                          May 2012 - Present

Office of Financial Aid & Veteran Affairs│Enrollment Management Division - Administrative Assistant / Veterans Affairs Certifying Official

Executed daily office tasks such as filing folders, answering internal (personal) and external (phone) questions regarding financial aid and veteran affairs, admissions, and student records; switch board functions and assisting students with the financial aid process, examining tax information for the verification process, webmaster of the Office of Financial Aid / Veterans Affairs webpage. Supervise work-study students and secretary of the university scholarship committee. Certify VA students enrollment using VA-Once, on a semester basis

Executed daily office tasks such as filing folders, answering internal (personal) and external (phone) questions regarding financial aid, admissions, and student records; switch board functions and assisting students with the financial process, examining tax information for the verification process

Performed daily office tasks such as, creating labels, retrieving mail (newspapers and magazines), making signs, assisting students with the printer and copier machines, taking college IDs and issuing parking decals, entering data entry (statistics), putting books, and other periodicals on the shelves

Performed daily office tasks such as filing folders, creating labels, switch board functions and assisting students with the financial aid process.

Duties included: a variety of clerical duties and other responsibilities pertinent to establishment. Was instrumental in telecommunications; executing daily operations of phones and computers; receiving callers at establishment, determining nature of business and directing callers to destinations; obtained caller’s name and left message for the employee to call him/her back; assisted customers with typing up résumés and job search on the computers and books; restructured and improved customer service, by letting the customers know how long was the waiting period, before being serviced

V.I.S.T.A. Member and Food and Nutrition Director 

                      

      Responsibilities include preparing delicious and nutritious meals to elementary and middle school-aged children. Prepared weekly lesson plans regarding food and nutrition, and taught classes through a web-based curriculum called “Nourish Interactive.” Instrumental in providing snack room inventory. All services were a part of Volunteers In Service to America and USCB’s Human Service Internship Program

Imaging Services Department (CT Scans and X-Rays) - Volunteer                             

      Responsibilities include mixing the oral contrast media inside the drink; providing patients with special instructions on when to drink the oral contrast media; assist in setting up the IV equipment; completing the preliminary radiographic report; scanning important documents to the hospital’s main computer; maintaining a clean and safe environment for the staff and patients by changing the linens and wiping off the equipment; escorting outpatients back and forth to the patient registration area; answering phone calls

Excellent professional references available upon request.